Get a clear, detailed overview of Solverde contacts and customer support. You’ll also see how to register using our promotional codes JNSOLVIP and JNMAX.
If you already use Solverde, or you’re thinking about signing up, you can resolve questions quickly via the Solverde contacts options. To keep customers happy, it’s not enough to provide competitive odds or frequent promotions-strong customer service matters too.
Use this complete guide to explore each support method the operator provides. There are several channels to choose from, and the service is generally high quality.
If you don’t yet have a player account, you can create one using JNSOLVIP, our Solverde promotional code for 300% up to €30 in free bets, or JNMAX, Solverde’s code for free spins.
Solverde customer support channels
In the Solverde contacts area, you’ll find four separate ways to get in touch: live chat; telephone support; an email address; and a postal address. To access them, scroll to the bottom of the operator’s homepage and select Contacts.
Below, we look at each customer support channel in more detail.
Live chat
When you click Live Chat, you’ll first be greeted by Jackbot. This is a virtual assistant you can use in Portuguese or English. Start by picking the category that best matches your query, then choose a topic to narrow it down.
If Jackbot doesn’t solve your issue, ask it to connect you with a Solverde agent. You’ll then be redirected and simply need to wait for an adviser.
Once connected, you can ask about available games, the rollover rules for a bonus at this Portugal-based sportsbook, payment methods, and more. Overall, the support is competent, with agents typically showing helpfulness and courtesy.
Solverde Live Chat runs every day of the week, including Saturdays and Sundays, from 08:30 to 23:30. Solverde agents can communicate in both Portuguese and English.
Keep in mind that you can use this contact method without logging in and without even being a registered user. However, if you are not logged in, the virtual assistant will only help with login or registration matters.
For that reason, we recommend creating an account or signing in with your details. You can do this by going directly to Solverde.pt or by installing the Solverde app.
Telephone
Some people prefer a more direct, person-to-person conversation. For those customers, Solverde also provides telephone support.
Be aware, though, that the availability window is shorter on this Solverde customer support channel. You can call every day of the week, but calls are answered only between 10:00 and 20:00.
The phone number is: (+351) 300 600 867. The cost is charged as a call to the Portuguese national landline network, according to your phone provider’s tariff.
If Live Chat and telephone support are closed, email is the best alternative. Solverde’s Customer Support team is available 24 hours a day, 7 days a week.
Send your questions or suggestions to [email protected]. You’ll receive a confirmation ticket acknowledging that your message has been received.
A member of the customer service team will then get back to you. You can later rate your experience by giving a score and leaving a comment.
Post
As with other bookmakers in Portugal, postal support is also available. You can contact customer service by sending a letter and then waiting for the reply.
This channel can be used for questions about Solverde withdrawals, for example, or to share suggestions about the games on offer. As with the other methods listed above, you can contact Solverde Customer Support in Portuguese or, if needed, in English.
FAQs - Frequently Asked Questions
To finish, we’ve put together a set of common queries from people interested in online gambling sites-here focused specifically on Solverde contacts-along with the relevant answers.
Is Solverde legal in Portugal?
Yes, Solverde is legal in Portugal. Specifically for online gambling, it has been authorised to operate at least since 2017. At present, it holds the licences required to provide sports betting, blackjack, French roulette, French baccarat, and crash games. This can be checked in the Licensed Entities section of Portugal’s Gambling Regulation and Inspection Service (SRIJ).
Does Solverde have a Responsible Gambling policy?
Yes, Solverde applies a Responsible Gambling policy. This means that, once you log in to your player account, you can set betting and deposit limits. To do so, while logged in, press the deposit button (top right), go to My Account > Responsible Gambling, and choose the limits you want (daily, weekly, or monthly). You also have the option to take a break from play or to self-exclude, which is for an indefinite period. For further details, see the operator’s Responsible Gambling menu at the bottom of the page.
What are Solverde contacts?
Solverde contacts include: live chat, available daily from 08:30 to 23:30; telephone support, available daily from 10:00 to 20:00 - (+351) 300 600 867; email support, available 24 hours a day - [email protected]; and post - Solverde.pt, PO Box 705, 4500-256 (Espinho, Portugal).
Is there a Solverde promotional code for new users?
Yes. Our Solverde promotional code for free spins is JNMAX. By entering it during registration, you receive 25 free spins. Alternatively, you can also use the sports betting code JNSOLVIP at registration for 300% up to €30 in free bets. The free spins are valid for 2 days. To see which games are covered by the rollover terms, check the Play Free Spins grid. For the sports betting welcome bonus, you must make a minimum deposit of €10 into your player account, and it will be valid for 7 days. Review all associated terms and conditions.
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